Majority of American Workers Not Engaged in Their Jobs

Much of the time, creativity is a team sport. One essential aspect of team creative performance is the climate in which the team works. The climate affects the level of engagement people have in their work, and I would posit that — since creativity is a decision — that a worker must be engaged in order to be creative.

Here’s the bad news:

Majority of American Workers Not Engaged in Their Jobs.

Here’s the good news: if your organization is filled with engaged workers (which does not happen accidentally; you have to work at it), you are going to out-think and out-create your competitors.

[OmniSkills can help you assess and improve your creative climate. Email us to learn more.]

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Everyone gets the tattoo they deserve

The title of this post comes from an episode of “The X-Files,” and it illustrates how some creative products perfectly fit the time in which they were created.

Howard Gardner (among others) would, I think, argue that this must be true. If a new product (or service, or theory, or what have you) is to be considered creative, it must be accepted by the domain into which it is introduced. Thus, by definition, a creative product fits its time.

All this is leading up to an observation about mobile phones.

When I was in college, communicating with my parents meant sending a letter (an actual, written-on-paper artifact), or calling on the telephone, either the one in my room or a pay phone. There was no texting, to email, no calling from wherever I was standing with the phone that’s in my pocket.

This is precisely how my parents wanted it.

I was raised in the time before helicopter parenting. My parents did not consider me and my siblings to be the center of the universe. The would not have wanted to text me, or receive texts from me, multiple times each day, even if the technology had been there.

Today, though: not only is the technology there, it is perfectly placed for the helicopter parents of our day. By trying to shield kids from all pain and disappointment, by rewarding them for showing up rather than for their accomplishments, by praising anything they did and not praising effort, by speaking for them even when they could speak for themselves, etc., we have set the stage for sending them off to college, too, with apron strings firmly attached.

One of my younger daughter’s six-year-old classmates proudly showed me her cell phone at school one morning. “It’s for emergencies,” she said. Given that kindergarteners are always in the care of an adult, it is difficult to conceive of an actual emergency that would require that phone. But, it’s not about the emergency, is it? It’s about access to the kid at every possible moment.

Every generation gets the technology they deserve. Enjoy.

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The Seventh Imperative: Go

Ideas are cheap. Plentiful. Less than a dime a dozen. Ideas are not creativity. Novel solutions, crafted from ideas, make up creativity. What is the difference between having an idea and having a solution? The hard work of actually doing something.

From Poke the Box, by Seth Godin:

  • The first imperative is to be aware—aware of the market, of opportunities, of who you are.
  • The second imperative is to be educated, so you can understand what’s around you.
  • The third imperative is to be connected, so you can be trusted as you engage.
  • The fourth imperative is to be consistent, so the system knows what to expect.
  • The fifth imperative is to build an asset, so you have something to sell.
  • The sixth imperative is to be productive, so you can be well-priced.

I can find a thousand books and a million memos about the first six imperatives. They were drilled into you in countless moments in school, and plenty of graduate schools and bosses are delighted to help you with them. But when it comes to the seventh imperative, it seems as though you’re on your own. The seventh imperative is frightening and thus easy to overlook or ignore.

  • The seventh imperative is to have the guts and the heart and the passion to ship.

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Obvious to You, Amazing to Others

To promote his new book Anything You Want, Derek Sivers has created a series of interesting animated videos. Here’s one that’s appropriate for creatives, about the way we judge our own ideas.

Obvious to you. Amazing to others. from Derek Sivers on Vimeo.

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Changing Change

Creativity equals change.

While the word “creativity” is tossed about so casually that it has become a kleenex word (that is, it has become generic rather than specific), there are some of us still fighting to reclaim it. So: creativity is the work of producing something new and valuable. When introduced to others, this new thing (product, solution, theory, method, etc.) by its very nature is a change.

Which raises a question: don’t we all resist change? Isn’t change bad?

Actually no, and no. First, let’s consider resistance. As humans we crave change. Not in everything, and not all the time, but we have an inborn need to grow and learn and develop. When we are not changing, we say things such as “I’m in a rut.” This is not to suggest that there is never resistance, but to emphasize that the commonly-held belief that we all resist all change is just not true. What we do resist are those things that cause cognitive dissonance: senseless change, random change, change that is clearly not for the better.

But: why do we seem to resist change even when it’s positive? I believe that we are reacting to the fact that change is difficult. It’s not about the change, it’s about the hard work of change. Which may also be why true creativity is relatively rare: creativity is not the sudden idea, it’s the hard work of forging a novel and valuable solution out of that idea.

Finally, is change bad? Here’s the answer, as succinctly as possible. Seth Godin said, “Change is not a threat, it’s an opportunity.” And that, precisely, is how creative people think.

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Film Recommendation: Art & Copy

This is a recommendation for Art & Copy, a 2009 documentary about advertising and the people who create it, which serves as a reflective glimpse into creatives and creativity, ideas and environments, vision and persuasion, and creating art for the sake of commerce.

I watched it just a few days after visiting the World of Coca-Cola in Atlanta, which celebrates all things Coke, and serves as a tour into the advertising arc of that product. I left the Coca-Cola exhibit feeling a bit unsettled – this is the celebration of a soft drink, after all – but after seeing Art & Copy, I thought better of it. Art & Copy shows how advertising can be a mirror into our culture at any given time. The best advertising talents know how to look at the culture and capture it; they don’t create it.

Film web site: artandcopyfilm.com, and streaming at Netflix.

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Novel Idea of the Week: Gutter Lights

In upstate New York, where I grew up, we decorated the eaves of our homes with icicles. Real icicles. Snow collected on the roof, and is it melted, it created lovely ice stalactites. (Lovely and life-threatening. I’ve seen icicles as big as a second grader.)

In Charlotte, NC, we hang icicle lights from our roofs, perhaps in nostalgia for the icicles of Damocles. I deeply dislike this chore. There is nothing easy: an hour or more up on the roof, untangling, wrangling, stretching, hanging, and trying to avoid plummeting.

Here’s the idea, free for anyone who will build and sell it to me: embed lights into the gutters. They wouldn’t be icicles (no loss there), but more like rope lights. They would be long-lasting LEDs, and they could be programmed in different colors for different occasions. A string of red for Valentine’s Day. Red and green for Christmas. Orange for Halloween. Red, White, and Blue for Independence Day.

And independence for all of us from hanging those darn lights ever again.

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A SCAMPER Success Story

SCAMPER is an interesting and useful divergent thinking tool, and I have found an example of something that may have been SCAMPERed, with particular success.

SCAMPER is an acronym which prompts for ways to think about things, situations, and problems. Created by Alex Osborn (the father of brainstorming, Creative Problem Solving, the Creative Education Foundation, the CPSI Conference, and more), and codified by Bob Eberle, SCAMPER asks questions, such as (but not limited to) these:

  • Substitute: What can I substitute for it? What can I substitute with it? What part of it can be substituted with something else?
  • Combine: What can I combine it with? What can be combined with it?
  • Adapt: What can I adapt for use as a solution?
  • Modify / Minimize / Maximize: How can I change it? What if I make it larger? Smaller? As big as possible? As small as possible?
  • Put to other uses: What else can I use this for?
  • Eliminate: What parts can I do without? What happens if I eliminate all of it?
  • Rearrange: What can be reordered? How?

Now, let’s talk crackers.

How do you feel about saltines? If you’re like me, you can take them or leave them. They’re fine, which I think is one of the worst things you can say about something. Recently, my mother discovered Nabisco Minis, saltine crackers about an inch square. I don’t know why, but they’re incredibly good. They are, as far as I can tell, the same product, but minimized. And something about that size makes them wonderful.

What, in your product or service line, can you SCAMPER, and make better?

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Novel Idea of the Week: the “Eggschange”

Here is how I (and most people I have observed) buy a carton of eggs:

  1. Select a carton.
  2. Open the carton and check every egg in it.
  3. If a broken egg is found, open another carton, and exchange the bad egg for a good one.
  4. When finished, put the intact dozen in your cart. Leave the carton with broken eggs on the shelf to inconvenience the next egg shopper.

The flaw in this is obvious: the way step 4 feeds step 1. Step 1 should actually read: “select a carton into which someone has placed a broken egg.” My question is: why do grocery stores allow this? When any other damaged merchandise is found, it is removed from the shelves. Except with eggs, apparently.

Here’s an idea to fix this: the store sets up an “eggschange,” an organized method for getting rid of the broken eggs without putting them into a future patron’s carton. Imagine two bins. One is for cartons that have already been used for spare parts; one is for cracked eggs. Now, it works like this:

  1. Select a carton.
  2. Open the carton and check every egg in it.
  3. If a broken egg is found, throw the broken egg into the discard bin.
  4. Take a replacement egg from the eggschange. If there are no eggs in the eggschange bin, take any other new carton. Remove a good egg, then place the carton with the remaining 11 into the eggschange.
  5. Go your merry way without having inconvenienced the next egg shopper.

Someone store somewhere may be doing this, but I’ve never seen it. Grocers: have at it. Fix this, no credit to me is necessary.

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A Tale of Two Adhesives

In the annals of creativity, we hear frequently of the creation of the Post-It Note, used as an example of how creativity happens. A similar example is the creation of Super Glue. (The man known as the inventor of Super Glue, Harry Coover, died this week.)

Here’s one thing these stories have in common: they are both about adhesives, one that didn’t stick very well, and one that stuck too well. Here’s another thing they have in common: they’re not really the result of creativity, or at least not in the way people think.

Post-It Notes began as a mistake. In a 3M lab, an experiment in creating an adhesive (which they did a lot of there) resulted in a poor adhesive, a failure. The creator, Spencer Silver, did not discard it, though. Some years later, another 3M scientist, Arthur Fry, was frustrated by bookmarks falling out of his hymnal, and he remembered the poor adhesive. Other church singers noticed, wanted some, and only then did Fry get the idea that maybe there was a product here. Even then, and it took years for the company to consider actually manufacturing and selling the Post-it Note. An accident, all around, and eventually a serendipitous collision of one thought with another, and a begrudging innovation.

Eastman Kodak also created adhesives. One troubling concoction, created in 1942, was too sticky for any known purpose, and often caused problems when anyone attempted to use it. It was nine years later that Mr. Coover realized that something could be done with it, and it was seven more years before Super Glue made it to the marketplace, in 1958. Again, an accident that eventually, without an a-ha moment, made its way into an innovative product. What’s interesting about Coover and his team of chemists is their 460+ patents – now that’s evidence of the creative process, far more so than one pr two sticky things that stuck around long enough to become products that stuck, too.

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